REFUNDS & RETURNS
Snorblok NZ accepts the return of faulty products for a period of 60 days after the date of shipping. If a product is deemed to be faulty by the customer, please advise Snorblok by emailing a description of the claim, and where possible an image of the faulty product. Please email to firstname.lastname@example.org.
Shipping costs on all returns are the responsibility of the customer.
A refund on any products returned that are not as a result of faulty materials or workmanship is at the discretion of Snorblok. It is the obligation on the buyer to decide prior to purchase if the product is suitable or not. The exception is the NitePro which carries a 30 day money back guarantee.
Should a refund be paid on other products, the cost of the initial shipping will be deducted from the refund.
Care must be taken when ordering Snorblok products as results are not typical with anti-snoring products, and non-faulty products can not be returned for a refund.
All faulty products to be returned to :
102 Webster Road, RD4 Tamahere 3284, New Zealand. New Zealand.
Some Snorblok products carry Money Back Guarantee offers. These are clearly marked for the applicable products, including the period that applies for the refund.
All faulty products qualify for a full refund excluding any shipping costs that may have been incurred.
SNORBLOK NITEPRO MONEY BACK GUARANTEE
The Snorblok NitePro qualifies for a no questions asked refund within 30 days of purchase.
If a multi-pack Snorblok NitePro mouthguard is purchased, a refund will only be given on one of the mouth guards. If the second mouthguard is returned in re-saleable condition a full refund will be given.
If both mouth guards of a NitePro twin pack have been opened, only the the cost of the Snorblok single item ($97 at present) will be refunded.
To apply for a refund, please contact us at email@example.com. Your refund will be assessed and then processed within 5 working days. Please see above for returns details.